- Approved State Mandated Consultant
- Mock or Pre-Surveys
- Crisis Management and Troubleshooting
- Plans of Correction and Informal Dispute Resolution
- We can help your facility with remote or onsite clinical and/or operational audits.
- Our experts will assist your team in identifying where you are doing well, areas needing improvement and a systematic plan to move forward.
New & Existing Customer Satisfaction Surveys
What kind of experience are potential & current residents having with your community?
The happiness and peace of mind of residents and their families is critical to both AL and SNCC providers.
Achieving high customer satisfaction is the root of person-centered care. Research suggests that high customer satisfaction is directly linked to quality of care outcomes.
CoreQ is a set of five measures for skilled nursing care centers (SNCC) and assisted living (AL) communities to use to assess satisfaction among patients, residents, and their families developed by a team including, Nicholas Castle, Ph.D., the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), and providers with input from customer satisfaction vendors and residents. Based on a core set of customer satisfaction questions to allow consistent measurement across long term and post-acute care settings, CoreQ has been independently tested as valid and reliable.
New Resident Customer Service Appraisals: Consulting Resources plays the role of the “secret shopper”
- Are you making a good first impression?
- Are questions answered honestly?
- Is your facility grounds and rooms neat?
- Are the residents happy and well cared for?
- Nurse Delegation
- Interim Registered Nurse Coverage
- Service Plans
- Assessment Forms and Tools
- Clinical and Systems Consultation
- Policies and Procedures
- Quality Improvement Tools
- Interim Administrator
- Staff Development and Training
- Customer Service Appraisals
Monthly retainer agreements are available at three levels. Offering comprehensive, compliance-oriented methods to:
- Develop Effective, Compliant Policies and Procedures
- Measure Performance
- Train Staff
- Directly Assess the Effectiveness of Your Facility’s Operations